Returns Policy main image Returns Policy image

Please see below for terms regarding our returns policy.

WHAT can be returned?
All products purchased from Cute to Boot can be returned if faulty, damaged or you have purchased the wrong size. We do not accept returns if you change your mind. Where the wrong size has been ordered, return the item and the correct size will be sent to you (if available). The shipping cost of the replacement item will be at the expense of the customer. We do recommend you refer to the sizing guides available for each product under the 'Specifications' tab prior to purchases being made.

WHEN do items need to be returned by?
Any item to be returned needs to be approved by us prior to sending the item back. You will receive a return reference number to attach to the item so it can be processed. You have 14 days from date of purchase to contact us should a return be required.

WHERE do items need to be returned to?
A return address will be provided with your return reference number.

HOW do customers return items?
Any approved returns can be sent directly to Cute to Boot via Australia post.

SHIPPING for returns?
Shipping for items that are damaged or faulty will be accepted by Cute to Boot, if you are returning an item due to incorrect size, shipping costs will be the responsibility of the customer.

CREDIT for returns?
A store credit will be issued.

Packing materials?
Any returns must be in orginal packaging and undamaged.

At Cute to Boot, we take great pride in our products and will quality check each item prior to shipping to avoid disappointment. Should you have any questions regarding any of our products, please don't hesitate to contact us.

New:

PAYPAL Return Shipping Refund.

We have just incorporated Paypal's new return shipping refund policy. Please refer to the terms and conditions on the Paypal website for eligibilty.