Shipping & Returns Policy
Shipping rates within Australia can be calculated on each product by using the shipping calculator. Final rates will be calculated at the checkout based on the products in your order and your delivery postcode.
Free shipping is available on orders over $150*. Bulky items are excluded from our free shipping policy and shipping rates will be calculated using the shipping calculator.
Please see below for terms regarding our returns policy.
WHAT can be returned?
All products purchased from Cute to Boot can be returned if faulty, damaged or you have purchased the wrong size. Where the wrong size has been ordered, return the item and the correct size will be sent to you (if available). The shipping cost of the replacement item will be at the expense of the customer. We do recommend you refer to the sizing guides available for each product under the 'Specifications' tab prior to purchases being made.
Change of mind return conditions
We will happily provide you with a store credit for change of mind returns where the following criteria is met:
- The item must be returned within 30 days of delivery
- The item must be unworn, unwashed and in the original condition
- Items must have all tags still attached
- Items MUST arrive back to us in a new, re-sellable condition.
- Shipping costs for returned items by change of mind are the buyers responsibility.
- You must contact us prior to sending your item back to confirm your return.
Exclusions to change of mind returns:
- All sale items are final sale and cannot be returned or exchanged.
- Due to hygiene reasons swimwear cannot be returned unless faulty.
WHEN do items need to be returned by?
Any item to be returned needs to be approved by us prior to sending the item back. You will receive a return reference number to attach to the item so it can be processed. You have 30 days from date of purchase to contact us should a return be required.
WHERE do items need to be returned to?
A return address will be provided with your return reference number.
HOW do customers return items?
Any approved returns can be sent directly to Cute to Boot via Australia Post.
SHIPPING for returns?
Shipping for items that are damaged or faulty will be accepted by Cute to Boot, if you are returning an item due to incorrect size or change of mind, shipping costs will be the responsibility of the customer.
CREDIT for returns?
A store credit will be issued.
Any returns must be in orginal packaging and undamaged.
At Cute to Boot, we take great pride in our products and will quality check each item prior to shipping to avoid disappointment. Should you have any questions regarding any of our products, please don't hesitate to contact us.