Frequently Asked Questions:
How much is shipping?
We charge a flat rate of $8.50 for standard postage and $10.95 for express postage to anywhere in Australia. If an order is over $80, shipping is FREE via Standard Postage, if an order is over $100, shipping is FREE via Express Postage. All prices on this website are in AUD. We will send your parcel without a signature required as we understand you are not always available to sign for your goods and that it is not always convenient to get to the post office. (Note: Shipping will not be charged on E-Gift Vouchers as it is not required, shipping costs will be deducted at checkout).
How long does it take for my order to be shipped?
We will ship your order within 24 hours of cleared payment. Orders placed before 1pm AEST will be shipped the same day providing payment has cleared.
What payment methods do you offer?
We are mindful of security and currently offer secure payment via Paypal. We also offer direct deposit into our bank account if you prefer this method. We also accept Credit Card payments via Paypal, to pay with your credit card, please select the icon at the top of the checkout page "Checkout With Paypal" or select Paypal Express from the drop down menu at the checkout and select pay with Credit Card option - you do not need a Paypal account to pay via this method. You will be directed to the secure Paypal gateway.
Afterpay is a new payment option. It is like a layby but you get to take your goods straight away. Your payment is then broken into four equal installments that are directly debited from your credit or debit card. Just select Afterpay as your payment option at the checkout and you will be redirected to the Afterpay website. If you haven't used Afterpay before a few detail are required such as your name and credit card detail so you can set up an account.
What if the shoe I want isn't available in the size I am after?
We work very hard to keep our stocks up to date, however if you should find the size you are after is sold out, please e-mail us at email@example.com or via our contact us page and we will advise when new stock is arriving. Alternatively, we have included a "notify me" button on the product page for your convenience.
Will you be getting new stock / brands into your store?
We are always looking for new stock and brands to bring you and will be increasing our range in the future. Please sign up for our newletter and you will be the first to know when new stock is arriving! Or follow us on Twitter and Facebook. If you have any suggestions, we would be happy to hear them.
Why have the prices changed on Jack & Lily shoes?
Unfortunately due to the increased costs in bringing these gorgeous shoes to you, we have had to increase our prices to cover this. We always endeavour to keep our prices as low as possible as we know how hard times are. We still feel they are great value for money and a quality shoe that we had to keep in our collection.
What are soft sole shoes?
Soft Sole shoes are generally made from leather with a soft suede sole generally one layer thick for new babies and increase slightly in thickness as your child grows. Some soft sole shoes have rubber inserts sown into the sole to enable a better grip as your child learns to walk and act as a cushioning for more solid use. They are basically a trendy slipper type shoe for your child that helps them to get use to wearing shoes and can be very handy for keeping socks on their feet! Our range has been designed to see your child through their first couple of years with a soft slipper range for the new baby followed by a more sturdier range to see them through their big adventures.
Why are soft soled shoes best for new babies?
Soft sole shoes are recommended by podiatrists and professionals world wide as they allow a baby's foot to develop naturally because they do not restrict flexibility or growth. A soft sole enables a baby to still feel the ground underneath them as they learn to walk and balance. Solid rubber soled shoes can be bulky and babies can trip over or lose confidence in walking as they can become unsure. Rileyroos have incorporated a soft sole with a rubber sole as well as a rounded toe to meet all needs.
Why are Leather shoes better than other materials?
Being a naturally derived product, shoes made from leather allow the foot to breathe and leather also softens with wear moulding to the foot for extra comfort. The more you wear leather shoes, the better they become.
I am unsure what size to buy, how do I decide?
Our website features detailed sizing charts and measuring recommendations of our brands to help with this (refer to the 'Specifications' tab in the product description). We suggest if you are torn between two sizes, that you choose the larger of the two as your child's foot grows fast and they will grow into the shoe. When measuring, it is recommended to add approx. 1/2cm (0.5cm) to your measurement to allow for wiggle room and growth.
Are the shoes on your site safe for my child?
Yes, all our products meet Australian and International standards and are constructed by child-safe materials.